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2005
| SimplexGrinnell Central Station Monitoring Center Makes Infrastructure Improvements to Prepare for the Future
Backup Center Moves to Missouri to Improve Service Delivery
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WESTMINSTER, MASS. (April 6, 2005) - SimplexGrinnell, a business unit of Tyco Fire & Security, has bolstered the infrastructure of its Central Station Monitoring Center with a move to a new facility, the implementation of an advanced telecommunications system, and the relocation of its backup facility.
"The infrastructure improvements advance our ability to meet the needs of SimplexGrinnell monitoring customers," says Michael Lohr, Director of Service Marketing for SimplexGrinnell. "We have an exclusive focus on commercial, industrial and institutional customers, and these changes are in keeping with our goal of providing the best possible monitoring service."
The SimplexGrinnell Central Station Monitoring Center, located in Westminster, Massachusetts, is UL® -listed and FM-approved and has over 43,000 customers. Last month, the Center moved from its current location in Westminster to an improved mission-specific monitoring facility on the same Tyco property.
The new monitoring center, built to UL (Underwriters Laboratories® ) standards, replicates the setup, technology and capabilities of the previous site while also providing space for future expansion. At the new site, the Central Station Monitoring Center is backed by a state-of-the-art telecommunications system that strengthens the call center's operation by providing total system redundancy.
Backup Facility Relocation
SimplexGrinnell has relocated the backup facility for its Central Station Monitoring Center from Florida to a state-of-the-art facility in Missouri. "The presence of a totally independent backup facility in another state is a key feature that differentiates the SimplexGrinnell Central Station Monitoring Center and supports the efforts to provide uninterrupted service for monitoring customers," Lohr says. "With a redundant backup facility in place, SimplexGrinnell in effect provides two 'mirrored' monitoring facilities that operate as one."
Customers can rest assured that in the event of an emergency or disaster at the Central Station Monitoring Center in Westminster, alarm activity would automatically be routed to the backup center via SimplexGrinnell's patented FlashRoute Redundant Alarm Routing System.
"This operation is seamless and without delay, and represents a unique characteristic of our service," says Mark Baker, Director of IT Customer Services. "The backup center and mirrored databases are part of our commitment to providing the highest possible levels of redundancy to meet the monitoring needs of our customers."
For more information on SimplexGrinnell's commercial monitoring, please contact Michael Lohr at mikelohr@tycoint.com or visit www.SimplexGrinnell.com
About SimplexGrinnell
SimplexGrinnell, a business unit of Tyco Fire & Security, provides a comprehensive array of fire alarm, fire sprinkler, fire suppression, integrated security and healthcare communications systems and services. With over 450,000 customers, 11,500 employees, 150 local offices, and over 200 years of history in the fire business, SimplexGrinnell is the leader in the fire and life-safety industry. For additional information, visit www.simplexgrinnell.com.
About Tyco Fire & Security
Tyco Fire & Security, a major segment of Tyco International Ltd., provides electronic security systems, fire protection, detection and suppression systems, sprinklers and fire extinguishers. With $11 billion in annual sales and more than 90,000 employees, Tyco Fire & Security's products and services are used to safeguard firefighters, prevent fires, deter thieves and protect people and property.
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Copyright © 2005 SimplexGrinnell LP. All rights reserved.
Tyco, Simplex and Grinnell are trademarks of Tyco International Services AG or its affiliates. |
FOR IMMEDIATE RELEASE
CONTACT:
Chris Woodcock
SimplexGrinnell
(978) 731-7052
chwoodcock@tycoint.com
Deb Coller
Tyco Fire & Security
(561) 988-7035
dcoller@tycoint.com
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